FAQ

Frequently Asked Questions (FAQ)

General Information

1. What is Canadiense.online? Canadiense.online is a platform for the Latino community in Canada to post classified ads and business listings. Users can post free ads or subscribe for additional features such as multiple ad postings and business directory listings.

2. Who can use Canadiense.online? Anyone in Canada can use Canadiense.online to post ads or list their businesses, provided they adhere to our terms of service.

3. Is Canadiense.online secure? Yes, Canadiense.online uses HTTPS for secure information transmission and bank-grade security to protect all connections. We do not store any financial information.

Posting Ads

4. How many ads can I post for free? You can post one ad per day for free, and each free ad will remain active for six months.

5. How can I post more ads? If you want to post more than one ad per day, you can purchase a subscription. The subscription allows you to post up to 50 ads per month, each lasting six months.

6. What happens after I post an ad? Once you post an ad, it will be marked as pending and reviewed by a moderator. Approved ads will then be visible on the platform. Subscribers’ ads are approved automatically without moderation.

7. Can I edit or delete my ad? Yes, you can edit or delete your ad by logging into your account and navigating to your dashboard.

Subscriptions

8. What does a subscription include? A subscription includes:

   • Up to 50 ads per month (each valid for six months)

   • Business directory listings that remain visible as long as the subscription is active

9. How long does a subscription last? Subscriptions are valid for one month and can be renewed as needed.

Payments

10. What payment methods are accepted? We accept payments through:

    • Interac e-Transfer (Canada)

    • PayPal

    • Credit cards (processed via Stripe)

11. How do I pay using Interac e-Transfer? Follow these steps:

    • Use our official email address provided on the website.

    • Include the order number in the comments section of your transfer.

    • Use the same email address for the transfer as the one associated with your account for faster issue resolution if needed.

12. Is my financial information safe? Yes, we do not store any financial information. All payments are processed securely through trusted providers (Interac, Stripe, and PayPal).

Content Guidelines

13. What type of ads can I post? You can post ads in various categories, including personal classifieds, services, and items for sale. However, all ads must comply with our terms of service and legal requirements.

14. Are there restrictions on ad content? Yes, we do not allow:

    • Harmful, illegal, or dangerous content

    • Content that promotes illegal activities or violates Canadian laws

    • Explicit or inappropriate content that could harm our platform or users

    • Human trafficking or exploitative content

15. What happens if I violate the content guidelines? We reserve the right to remove any content that violates our policies. Additionally, we may cooperate with law enforcement if illegal activity is detected.

Support

16. How can I contact support? You can use the support link on our website to send us an email. We aim to respond within 24 hours or less.

17. What should I do if I encounter an issue with my payment or account? Please contact support with details of your issue, including any relevant order numbers or email addresses, so we can assist you promptly.

User Responsibilities

18. Who is responsible for the ads and transactions? Users are solely responsible for the content of their ads, the items or services they sell, and the outcomes of any transactions, including potential scams.

19. What precautions should I take when using the platform?

    • Verify the legitimacy of any buyer or seller before completing transactions.

    • Avoid sharing sensitive personal or financial information.

    • Report any suspicious activity to our support team.

Other Questions

20. What is the duration of a business directory listing? Business directory listings remain active as long as your subscription is valid.

21. Can I get a refund if I’m unsatisfied with the service? Refunds are handled on a case-by-case basis. Please contact support for assistance if needed.

22. Does Canadiense.online share my data with third parties? No, we respect your privacy and do not share your data with third parties, except as required by law enforcement in cases of illegal activity.

23. How do you handle ads with sexually explicit content? Users posting personal classifieds with explicit content are fully responsible for compliance with our guidelines and Canadian laws. Canadiense.online actively opposes human trafficking and will report violations to authorities.

Have more questions? If your question isn’t listed here, feel free to reach out through our support link. We’re happy to help!